Category : Chocolate & Candy
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When the Cracker Jack is good but you don’t really like the toy.,
After I had already posted this, the company contacted me to follow up on my feedback. They offered a consolation gift (the questionably named “Man Kit”). I told them I had already submitted the review but that I would updated it after receiving the promised kit. I received it a few days later and I feel comfortable bumping them up to five stars. I think the customer service (overall) was excellent, and the response was detailed and specific – which may shed some light on why it takes longer to get a response.
I’m very happy with my original purchase, and I really like the Man Kit, and everyone at my work is extremely interested and jealous in these things. Great experience and would buy again.
Original Review:
Overall, I’m pleased with the purchase. The only drawback is that of the 40 items included, they aren’t necessarily equal value. A bag of chips or a granola bar would count as one item, and so would a piece of candy (like a Laffy Taffy). I wasn’t really surprised… I didn’t think it would be a box full of big items, but it’s hard to judge the value when there is so much inconsistency.
That said, I keep this in a drawer at work and it’s very popular. We don’t have vending machines in our building, so it’s nice to be able to grab a quick snack when sitting at a desk drains my energy. I think it’s a decent value and while I don’t think I would buy it regularly, I would buy it again.
One comment: The company contacted me after my purchase to request positive feedback. They said if there was *anything* I wasn’t 100% satisfied with, to let them know. I replied and said basically my first paragraph, but also noted that I was overall satisfied. I got no response, which for me was a mild bummer – if you reach out to request feedback but go radio silence when it’s provided… well, I’d rather you didn’t ask in the first place. Again, nothing major enough to keep me from purchasing in the future, but I have a background in customer service and these kind of things stick out to me.
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Best surprise someone can get,
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Perfect answer to my gifting dilema,
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